Acquired skills in active listening, critical thinking, problem-solving, and learned tools for escalating irate customers in a friendly and patient manner. Taking patient and client payments for laboratory bills, speak with patients and clients in regards to laboratory bills, Update insurance information responsible party information, and credit card information. Entering the correct ICD 10 codes, to bill the patient insurance correctly. While there are no specific education requirements to become a Billing Specialist, almost all employers will expect a High School Diploma with at least some college education. Objective : 5 years of experience as Billing Customer Service Representative is seeking to obtain a position that would allow me to serve as an asset to my employer while promoting career growth and utilizing my organizational, customer service, administrative, and communication skills. Summary : 8+ years of Billing Customer Service experience. Tracked authorizations as it applied to each managed care plan. Processing customer refunds, account adjustments and resolves client discrepancies. Administering aid regarding the understanding of services provided and offered and the pricing associated. Provides quality service to customers via phone in account activation, maintenance, billing, problem-solving, modification, enhancement and, when required, de-activation. Determining charges for services requested, collect deposits or payments, and/or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Handling of patient and payor inquiries and requests, assist with patient walk-ins and take actions related to patient account resolution. Performing services in accordance to the company, state, and federal regulations (e. g. HIPAA). Billing Manager This position is responsible for leading and planning the billing operations for a 15 person department. Mastering a "call flow" for quick calls, while performing account research, providing accurate. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Files claims, demands statements, and conducts account reviews, to ensure accurate account maintenance. There are plenty of opportunities to land a Billing Specialist job position, but it won’t just be handed to you. Responsible for processing customer payments and make payment plans. Recording insurance information provided by patients to update account information. Representative Billing Specialist resume experience can include: Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team Proven accuracy, … Skills : Communication: Verbal & Written, Bilingual, Fluent In English and Spanish. Managing the provider appointment schedules and assisted the practice manager in the review of staff performance, implementation of policy and procedures and participated in the clinic's operations committee. We are hiring an experienced Billing Specialist to help us keep growing. Objective : Dedicated Billing Customer Service Representative with 3 years of experience is seeking a career in the Medical Administrative field. Notating the conversation on the patient's invoice in a practical and concise manner. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Because it is the first impression you make, it must be professional, well-written, and display … Performing various administrative functions for assigned accounts, such as recording address, document all customer interactions, including details of their call, comments, and actions that were taken to resolve the call. Recommends and posts account adjustments, within prescribed dollar limits, and initiates refunds as warranted. This process consists of identifying outstanding accounts, generating invoices, delivering them via various means, collecting incoming payments via a wide range of payment options, properly logging payment and balancing the books. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Utilize accounting software to identify outstanding accounts, Generate bills and invoices specific to customer accounts, Deliver invoices to clients via digital and traditional mail services, Process all payment using various pay services, Send delinquent accounts to the collections department, Delegate duties when necessary to subordinate staff, Some college education (degree preferred), Understanding of accounting software such as Quickbooks, Ability to be productive without oversight, Robust written and communication skill set, Basic understanding of office software and machinery, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. Identifying claims with coding errors to be reviewed and corrected, advising patients seeking. Think of it as your elevator pitch. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Keeping in daily contact with various insurance companies, patients, and healthcare. Assisting patients, attorneys and insurance companies with inquiries regarding accounts, billing, insurance claims, budget plans, post payments, credit transfers, adjustments and reimbursements, and resolving these concerns in accordance with JCAHO, NCQA, and other relevant government standards. A skills-based resume can help highlight your internship experience, education, and … Providing technical support for health portal related issues, assisting patients to enroll, reset passwords and update email. Reviewing insurance policy terms in order to determine whether a particular procedure or service is covered by insurance. Created and maintained computerized record management systems to record and process data and generate reports. Take inbound calls for the billing department, billing for visiting physicians and visiting podiatry, verify insurance, write up refunds, post patient payments, determine patient eligibility for financial hardship, collections, locate correct addresses for returned mail, and process credit card payments. In a field that’s quickly developing, push your resume to the head of the pile with an attention-getting resume highlighting your experience in medical billing … Reviewing client billing statements and facility unbilled charges for correctness and accuracy of charges. Looking for a new career opportunity in a customer service orientated job that will advance my skills and give room for advancement. Verifying and loaded insurance to accounts, checking for accuracy in subscriber and account information. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Advanced knowledge of all state and private insurances. Resolving customer service complaints following contact center/ PDI protocols. Skills : The collection, Electronic Health Records, Excel, Medical Terminology, Medical Billing, Customer Service, Electronic Health Records Systems Including Meditech, Allscripts, Athena, And E-Clinical Office 2016 (Word, PowerPoint, Outlook, Excel). Overseeing daily administrative duties for clinical and non-clinical staff in an assigned office. Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Computer: Data Collection and Ordering (Microsoft Word, Excel, PowerPoint), Office Management, Data Entry. You can find a Billing Specialist across a wide variety of industries. The most common responsibilities listed in the Billing Customer Service Representative Resume sample are issuing invoices, handling payments, answering to queries of the customers, updating financial records, promoting products, giving instructions, update bill status, give necessary guidance, information and solve the billing issues. Billing Coordinator Resume Examples Billing Coordinators' main responsibility is to record and negotiate client bills for the company. This profile is an entry level profile and hence, does not have rigid eligibility criteria. Summary : Medical Billing Customer Service Representative with 8 years of experience providing administrative and patient support in hospital and medical office setting. Tracking and responding to customer specific reporting requirements i.e., call back, fax. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. When writing your resume, be sure to reference the job description and highlight any skills, awards and … Reviewing accounts for accuracy in demographic and insurance information, insurance adjustments, coding, and payments. Whether you're just trying to get a good job in medical billing or starting a business, think of it as a sales … Medical Biller Job Responsibilities: Generates revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts. All billing / collections specialist resume samples have been written by expert recruiters. However, a skills-based resume can help you emphasize all the skills you’ve learned in medical billing and coding school. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Billing Specialist positions. Checking to ensure that appropriate changes were made to resolve customers problems. Skills : Analysis And Resolution, Strong Research, Verbal, Written And Communication, Proficient In Microsoft Systems, Productive In A Team Or Independently, Data Entry, Leadership, Technology Literate, Medical Terminology, Advanced Typing, Medical Coding And Billing, Financial Services Experience, Flexible And Adaptable, Exceptional Customer Service, Functional In A Deadline Driven Environment, Effective Organizational, Multitasking And Prioritizing. As this is a job dealing with a company's cash flow, attention to detail with experience is paramount. Along the billing aspect I am responsible for; contacting insurance … Updates demographic and insurance information in the IDX practice management system. Customer Service Career Objective Examples, Customer Service Summary Statement Examples, How to write Experience Section in Customer Service Resume, Action Verbs to use in Customer Service Resume, How to present Skills Section in Customer Service Resume, How to write Education Section in Customer Service Resume. Proven skills in customer service, insurance investigation, billing dispute and resolution, and coding compliance, along with excellent time management skills and attention to detail allow for superior work in remote or in-house environments. Act as a liaison between the patient, provider, specialist, and an insurance company. Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures. Keeping current with insurance rules and regulations regarding all types of insurance coverage and adhering to all HIPPA standards and procedures regarding patient privacy. Because your resume should be no longer than one page, you’ll want to ensure that every section is … The position may be … Actively and consistently support all efforts to simplify and enhance the customer experience. As a billing specialist, your resume should showcase your organization skills and attention to detail. Adept at analyzing billing spreadsheets developing financial risk assessments and utilizing … Description : Responsible for the coordination of billing in a busy medical office. Healthcare professional with key experience in Billing, Coding, Problem-Solving and Problem Analysis. Writing a great Medical Billing Specialist resume is an important step in your job search journey. Billing Specialist Job Description What is a Billing Specialist? Advising customers of necessary actions and strategies for debt repayment up to and including repayment schedules based on patient financial situations. Answering patient and customer questions regarding billing and statements. Billing/Coding Specialist sample job descriptions, sample job responsibilities for Billing/Coding Specialist, Billing/Coding Specialist job profile, job role, sample job description for Billing/Coding … Reviewing daily, weekly, and monthly call reports and reports results to contact center leadership when required. Tasks shown on sample resumes of Billing Coordinators include … Answering on average 50-80 incoming calls in a busy call center position from patients insurance companies with account related questions. Identifying and resolve patient billing complaints in a timely and efficient manner. Skills : Microsoft Office, Organizational, Scheduling And Coordinating, Communication, Project Management, Accounting, Cash Handling, Customer Service, Training, Inventory Control, Office Management, Project Management, Data Entry, Receptionist, Medical Terminology, Medical Billing, Medical Transcription, Calendar Management. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. As a representative, I also take patient payments, set up payment arrangements and reconcile cash daily. Assisting in the development of training materials and protocols and train staff on approved usage of software and contact center/ PDI protocols. In essence, a medical biller is responsible for the timely submission of technical or professional medical claims to insurance companies. Computerized Medical Billing, Medical Transcription, Medical Terminology, Insurance Forms And Billing, CPT And ICD9 Coding, And Scheduling. This position encompasses the knowledge of all imaging procedures, medical terminology and accurate data entry for optimal reimbursement. Charting all account activity on systems, including any pay source changes. Assisting customers in obtaining the status and delivery date of their packages, putting in claims for lost or damaged packages, also providing refunds to customers. Process customer orders, respond to inquiries, and assist with any customer concerns courteously, timely and efficiently. Medical Laws and Ethics. Experience Billing Analyst who is familiar with all of the common accounting computer programs used currently. Responds to inquiries efficiently, in order to maintain acceptable wait times for callers in queue. Conferring with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Skills : Specialized ICD-9, CPT 4 and HCPCS Coding Medical Laws and Ethics HIPAA & CPR Certified HCPCS Coding Principles CMS-1500 Forms, EOB, and Patient Charts Medical Mastermind, MediSoft, Bravo, Insurance Form Preparation, Claims Processing, Billing Procedures, and Follow-up Medical Terminology, Patient Records, and Scheduling Appointments. Receiving and responding to oral and written patient account inquiries with courtesy and patience in order to maintain positive patient relations. Skills : Microsoft Office, Microsoft Excel, Emdeon Billing Interface, Customer Service, Account Auditing, Data Entry. Strategically planned methods to achieve operational goals and targets. The job description is varied and some of them are mentioned in the Billing Representative Resume as follows – issuing invoices, updating financial records, handling payments, issuing credit memos, reconciling customer account, ensuring timely billing… Billing Customer Service Representative coordinates and takes care of the billing details of the organization’s customers. A best Billing Customer Service Representative Resume displays a Bachelors degree in marketing, communication for seeking this post, however, a high school diploma is also considered as a minimum qualification by some employers.
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